FAQ-System Requirements

Registration

Q: Is it necessary to register with CBOE in order to enroll in a webcast or a live seminar?
A: Yes. You must register with the CBOE website in order for us to email you the event link and communicate with you during the event.

Q: If a fee is required, will my registration payment be secure?
A: All payments are processed through PayPay on secured pages.

Q: If I encounter problems while registering, whom should I contact?
A: Please submit an email through our Contact Us page and we will respond to your inquiry as soon as possible. Important Note: Email is not encrypted and not considered a secure means of transmitting credit card numbers. Please do not send any credit card data via email.

Payment & Security

Q: What forms of payment do you accept?
A: We accept Visa, MasterCard & American Express.

Q: What if I register for a webcast but I can't attend - can I get a refund?
A: In order to get a refund, you must notify CBOE within 24 hours of the webcast event by sending an email through our Contact Us page or by calling 877-THE-CBOE, Option 2. No refunds will be granted once a webcast has been broadcast.

Q: What will you do with my registration information?
A: Please review our Privacy Policy.

Q: How is my online payment processed? Is it secure?
A: Your payment information will be routed, processed, and secured by PayPal.

Log-in Issues

Q: I am already logged into my myCBOE account but I don't remember my username and password. How do I access that information?
A: Please click on the blue My Account button at the top right of any page on the CBOE website and select Account Settings to access all available profile information.

Q: I am not currently logged into my myCBOE account and I don't remember my username and password. How can I request it?
A: Please click on the green Login/Register button at the top right of any page on the CBOE website and then click on the gray Forgot Password? button in order to submit a request to reset your password. If you don't remember your username, please enter the email address that is associated with your free myCBOE account.

Q: How do I log into and view your Webcasts?
A: Please visit Webcasts within the Education section of CBOE.com. If you are logged into your myCBOE account, you will be taken directly to the Webcast Center home and you will be able to access all of our live and archived webcasts without an additional log in.

Webcast Content

Q: After I complete the webcast event will I still have access to the presentation materials, for future reference?
A: Once a live webcast event has ended, it will be archived and accessible from within the On Demand section in the Webcast Center.

Technical Issues

Q: Why can't I register or log-in to a webcast?
A: In order to view any of our live or archived webcasts, you must first log-in to your myCBOE account.

Q: Why can't I see or hear the webcast?
A: Please click on the Webcast System Requirements link below to review how to view a CBOE webcast.

Webcast System Requirements:

Please review the Webcast System Requirements for technical requirements for viewing the webcasts.

Note regarding Silverlight:
If this is the first time accessing our webcasting system, you may be automatically prompted to install the Silverlight plug-in.

Please note for webcast archives recorded prior to 1/1/16:
RealPlayer is NOT supported. Windows Media Player must be designated as your default media viewer. If you would like to designate Windows Media Player as the default viewer for all types of media files, open Windows Media Player and go to Tools > Options > File Types, then click on Select All. You may also wish to designate Windows Media Player as the default media player by individual file type. CBOE webcasts utilize the file type of .wmv.

Internet Connection:
For optimal viewing of a webcast, a high bandwidth is recommended.

If the information presented above does not solve your issue, please visit the Contact Us page in order to submit an e-mail.

Trouble-Shooting Tips

If you are experiencing difficulty viewing or hearing a presentation, first run this system check to determine if your system is configured properly for viewing presentations. Please note that this system check is specific for presentations, and differs from the system check that is run when logging into the Webcast Center.

If you continue to experience difficulties, please review the Webcast Center FAQs.

Firewall or Network Issues for Webcast Archives Recorded Prior to 1/1/16 :

Internet Explorer

  1. Click "Tools" at the top of the browser
  2. Click "Internet Options"
  3. Click the "Security" tab
  4. On "Trusted Sites" click "Sites"
  5. Add "pscdn.net" and "powerstream.net" to the trusted sites list
  6. Uncheck https server verification checkbox for each, and save
  7. Restart the browser in order for the settings to take place

Firefox

  1. Click "Tools" at the top of the browser
  2. Click "Options"
  3. Click the "Security" tab
  4. Click "Exceptions"
  5. Type in "pscdn.net" to the Website Address box and click "Allow"
  6. Type in "powerstream.net" to the Website Address box and click "Allow"
  7. Restart the browser in order for the settings to take place

Safari

  1. From the Safari menu, click "Edit"
  2. Click "Preferences", then click the "Security" icon
  3. Click "Only from sites I visit"
  4. Click "X" in the upper corner to close
  5. Restart the browser in order for the settings to take place

Chrome

  1. In the address line copy and paste the following: "chrome://settings/content"
  2. Ensure that "Allow JavaScript to run" is selected
  3. Restart the browser in order for the settings to take place