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FAQ

Please review the FAQ section below to find an answer to your question. If you are unable to find the answer to your question, please visit our contact form and we will respond as quickly as possible.

Registration
Payment & Security
Log-in Issues
Webcast Content
Technical Issues
System Requirements


Registration

Q: Is it necessary to register with CBOE in order to enroll in a webcast or a live seminar?
A: Yes. You must register with the CBOE website in order for us to email you the event link and communicate with you during the event.

Q: If a fee is required, will my registration payment be secure?
A: All payments are processed through VeriSign on secured pages.

Q: If I encounter problems while registering, whom should I contact?
A: Please submit an email through our contact form and we will respond to your inquiry as soon as possible. Important Note: Email is not encrypted and not considered a secure means of transmitting credit card numbers. Please do not send any credit card data via email.


Payment & Security

Q: What forms of payment do you accept?
A: We accept Visa, MasterCard & American Express.

Q: What if I register for a webcast but I can't attend - can I get a refund?
A: In order to get a refund, you must notify CBOE within 24 hours of the webcast event by sending an email through our contact form or by calling 877-THE-CBOE, Option 2. No refunds will be granted once a webcast has been broadcast.

Q: What will you do with my registration information?
A: Please review our Privacy Policy.

Q: How is my online payment processed? Is it secure?
A: Your payment information will be routed, processed, and secured by VeriSign. For more information about VeriSign, please click here.


Log-in Issues

Q: I am already logged into my myCBOE account but I don't remember my username and password. How do I access that information?
A: If you do not remember your username and/or password and are logged into myCBOE, please go to the myCBOE tab and click on my Profile, your username will be on that first screen. Take note of your username. If you need to retrieve your password, please log out by clicking on the Sign Out link located on each page. Once you have signed out, click on Log-in and Customize now! to access the Forgot Password function.

Q: I am not currently logged into my myCBOE account and I don't remember my username and password, how can I request it?
A: Please visit the Contact Us form please visit the Contact Us page, and send an e-mail request to "Other General Inquiries" under the "General/Other Inquiries" category which includes the email address that you used when you signed up for your myCBOE account.

Q: How do I log into and view your Webcasts?
A: If you are logged into your myCBOE account, you will be able to access all of our Live and Archived webcasts without an additional log in. Please visit Educational Webcasts within the Options Institute area in the Learning Center, if you are logged into your myCBOE account, you will see Access Webcast Events, simply click on that link and you will be taken to our Media Management System. If the link is not available, you may simply log into your myCBOE account from the Educational Webcasts page.


Webcast Content

Q: After I complete the webcast event will I still have access to the presentation materials, for future reference?
A: Once a live webcast event has ended, it will be archived and accessible from within the Categories section.


Technical Issues

Q: The webcast window has appeared but the video presentation portion is not visible?
A: Be sure to click on the Windows Media radio button in order to activate the video stream.

Q: I can't register or log in to a webcast. Why?
A: In order to view any of our live or archived webcasts, you must first log in to your MyCBOE account: Log in here

Q: I can't see or hear the webcast. Why?
A: Please view the system requirements below needed to view a CBOE webcast.

Q: I can't see or hear the webcasts and I use a Mac?
A: Unfortunately, we do not support viewing our webcasts using a Mac at this time.


System Requirements:

PLEASE NOTE: Registration for CBOE's webinars are cookie-based. Your cookies must be "on" in your web browser settings in order to register. If your browser is set to delete cookies when the browser is closed, or, if you've deleted your cookies manually after registering and you do not see the "VIEW WEBINAR" image on the page at the time of the webinar, you will be required to quickly re-register. You will also be required to re-register if you originally registered on a computer other than the one you will be using to attend the webinar.

For a webinar series with multiple dates, only one registration is required to access one, two or all three webinars at their specified times.

If you're having firewall or network issues while attempting to access the webinar, you may wish to follow the appropriate steps below:

Internet Explorer
1. Click "Tools" at the top of the browser
2. Click "Internet Options"
3. Click the "Security" tab
4. On "Trusted Sites" click "Sites"
5. Add "pscdn.net" and "powerstream.net" to the trusted sites list
6. Uncheck https server verification checkbox for each, and save
7. Restart the browser in order for the settings to take place

Firefox
1. Click "Tools" at the top of the browser
2. Click "Options"
3. Click the "Security" tab
4. Click "Exceptions"
5. Type in "pscdn.net" to the Website Address box and click "Allow"
6. Type in "powerstream.net" to the Website Address box and click "Allow"
7. Restart the browser in order for the settings to take place

Safari
1. From the Safari menu, click "Edit"
2. Click "Preferences", then click the "Security" icon
3. Click "Only from sites I visit"
4. Click "X" in the upper corner to close
5. Restart the browser in order for the settings to take place

Chrome
1. In the address line copy and paste the following: "chrome://settings/content"
2. Ensure that "Allow Javascript to run" is selected
3. Restart the browser in order for the settings to take place

The CBOE webcast system supports the following configurations.

Operating Systems
Windows XP, Vista, Windows 7
Mac OS 10.5 (provided it is equipped with Windows Media Player)

**Windows 8 is not currently supported.**

Browsers
Safari 3.0+
Firefox 3.0+
Internet Explorer 7.0 - 9.0 (IE 10 not currently supported)

Media Players
Windows Media Player 10+/Silverlight
Note regarding Silverlignt - If this is the first time accessing our webcasting system, you may be automatically prompted to install the Silverlight plug-in.

Please note:
RealPlayer is NOT supported. Windows Media Player must be designated as your default media viewer. If you would like to designate Windows Media Player as the default viewer for all types of media files, please open Windows Media Player and go to Tools > Options > File Types, then click on Select All. You may also wish to designate Windows Media Player as the default media player by individual file type. CBOE webcasts utilize the file type of .wmv.

Internet Connection:
For optimal viewing of a webcast, a high bandwidth is recommended.

 

If the information presented above does not solve your issue, please visit the Contact Us page, and send e-mail to "Webcasts" under the "Education" category.

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