FAQ-System Requirements

Registration

Q: Is it necessary to register with CBOE in order to enroll in a webcast or a live seminar?
A: Yes. You must register with the CBOE website in order for us to email you the event link and communicate with you during the event.

Q: If a fee is required, will my registration payment be secure?
A: All payments are processed through VeriSign on secured pages.

Q: If I encounter problems while registering, whom should I contact?
A: Please submit an email through our contact form and we will respond to your inquiry as soon as possible. Important Note: Email is not encrypted and not considered a secure means of transmitting credit card numbers. Please do not send any credit card data via email.

Payment & Security

Q: What forms of payment do you accept?
A: We accept Visa, MasterCard & American Express.

Q: What if I register for a webcast but I can't attend - can I get a refund?
A: In order to get a refund, you must notify CBOE within 24 hours of the webcast event by sending an email through our contact form or by calling 877-THE-CBOE, Option 2. No refunds will be granted once a webcast has been broadcast.

Q: What will you do with my registration information?
A: Please review our Privacy Policy.

Q: How is my online payment processed? Is it secure?
A: Your payment information will be routed, processed, and secured by VeriSign. For more information about VeriSign, please click here.

Log-in Issues

Q: I am already logged into my myCBOE account but I don't remember my username and password. How do I access that information?
A: If you do not remember your username and/or password and you are logged into myCBOE, please click on the My Account button at the top of any page and select Account Settings. Your username will be on the first screen. Please take note of your username. If you do not remember your password, you will be required to change it. Log out by clicking on the Sign Out link after clicking on the My Account button at the top of any page. Once you have signed out, click on Log-in, then click on the gray Forgot Password button located on the resulting log-in page. You will be emailed instructions for changing your password.

Q: I am not currently logged into my myCBOE account and I don't remember my username and password. How can I request it?
A: Please visit the Contact Us form and click on "General/Other Inquiries," then "Forgot Username & Password." Next, click on "I am not currently logged into my myCBOE account..." then, "Please send us an e-mail". Please be sure to include the email address and full name that was used when you first signed up for your myCBOE account.

Q: How do I log into and view your Webcasts?
A: If you are logged into your myCBOE account, you will be able to access all of our live and archived webcasts without an additional log in. Please visit Educational Webcasts within the Options Institute section in the Learning Center. If you are logged into your myCBOE account, you will see Access Webcast Events. Simply click on that link and you will be taken to our Media Management System. If the link is not available, you may simply log into your myCBOE account from the Educational Webcasts page.

Webcast Content

Q: After I complete the webcast event will I still have access to the presentation materials, for future reference?
A: Once a live webcast event has ended, it will be archived and accessible from within the Categories section.

Technical Issues

Q: The webcast window has appeared but why isn't the video presentation portion visible?
A: Be sure to click on the Windows Media radio button in order to activate the video stream.

Q: Why can't I register or log-in to a webcast?
A: In order to view any of our live or archived webcasts, you must first log-in to your myCBOE account.

Q: Why can't I see or hear the webcast?
A: Please view the system requirements below to view a CBOE webcast.

Q: Why can't I see or hear the webcasts when using a Mac?
A: Unfortunately, we do not support viewing our webcasts using a Mac at this time.

System Requirements:

PLEASE NOTE: Registration for CBOE's webinars are cookie-based. Your cookies must be "on" in your web browser settings in order to register. If your browser is set to delete cookies when the browser is closed, or, if you've deleted your cookies manually after registering and you do not see the "VIEW WEBINAR" image on the page at the time of the webinar, you will be required to quickly re-register. You will also be required to re-register if you originally registered on a computer other than the one you will be using to attend the webinar.

The CBOE webcast system supports the following configurations.

Operating Systems

  • Windows XP
  • Vista, Windows 7
  • Windows 8*
    (*Please see Trouble-Shooting Guide below when using Internet Explorer v.11 Browser on Windows 8)
  • Mac OS 10.5 (provided it is equipped with Windows Media Player)

Browsers

  • Safari 1.3+
  • Firefox 3.0+
  • Internet Explorer 7.0+

Media Players

  • Windows Media Player 10+/Silverlight

Note regarding Silverlight - If this is the first time accessing our webcasting system, you may be automatically prompted to install the Silverlight plug-in.

Please note:
RealPlayer is NOT supported. Windows Media Player must be designated as your default media viewer. If you would like to designate Windows Media Player as the default viewer for all types of media files, open Windows Media Player and go to Tools > Options > File Types, then click on Select All. You may also wish to designate Windows Media Player as the default media player by individual file type. CBOE webcasts utilize the file type of .wmv.

Internet Connection:
For optimal viewing of a webcast, a high bandwidth is recommended.

If the information presented above does not solve your issue, please visit the Contact Us page, and send e-mail to "Webcasts" under the "Education" category.

View sample webcast here

Trouble-Shooting Guide

MAC USERS - NO VIDEO / CANNOT SEE WEBCAST / "WRONG FORMAT" MESSAGE:

  1. There can be compatibility issues when using the Safari browser to view our webcasts. For iPads/iPhones/iPods, please download the Mercury web browser to your Mac device(s), and try again.
  2. If you are still having issues, or if you are using a Mac desktop computer, please download a Windows Media Player for Mac, and try again.
  3. If you are still having issues, there may be bandwidth or security restrictions on your network. If you are at a workplace, webcasts like ours may be restricted by the network. Contact your IT Department and let them know what you are trying to do. They should be able to assist you. If you are at home or on a wireless network, try re-connecting to the network.

PC USERS - NO VIDEO / CANNOT SEE WEBCAST / "EVENT NOT AVAILABLE" MESSAGE / "WAITING FOR CONTENT" MESSAGE:

WINDOWS 8 / INTERNET EXPLORER v.11 BROWSER

  1. If you are using Internet Explorer 11 on Windows 8 as a browser, open the IE browser and go to our webcast portal. Click on "Tools" for IE v11. Click on "Compatibility View Settings". Click to "Add this website" (it should say "cboe.com" in the box) to be displayed in Compatibility View. Close Tools, refresh the browser and try again.
  2. If you are still having issues, go back to "Tools" and check the box marked "Display all websites in Compatibility View". Close Tools, refresh the browser and try again.
  3. If you are still having issues, try a different browser such as Firefox or Google Chrome.
  4. If you are still having issues, there may be bandwidth or security restrictions on your network. If you are at a workplace, webcasts like ours may be restricted by the network. Contact your IT Department and let them know what you are trying to do. They should be able to assist you. If you are at home or on a wireless network, try re-connecting to the network.

OTHER BROWSERS, INCLUDING LOWER VERSIONS OF INTERNET EXPLORER

  1. Certain versions of the Google Chrome browser may be incompatible with CBOE webinars. If you are experiencing issues viewing our webcasts with Chrome, or cannot get Silverlight to work with Chrome, please try a different browser. (Internet Explorer or Firefox are recommended.)
  2. For other browsers and IE versions below 11, refresh your browser. If you're still having issues, close your browser completely, clear the cache and try the link again.
  3. If you are still having issues, try a different browser. (Internet Explorer or Firefox are recommended.)
  4. If you are still having issues, please check and see if you have Silverlight installed. (A quick way to check if you have Silverlight is to search for it in your Start menu.) Silverlight is a browser plug-in that allows you to see the videos. Normally, if you don't have Silverlight, you will receive a message asking you to install it when you attempt to play the webcasts. However, if you have the "Turn Off Pop-Up Messages" selected on your browser, you won't get that message. Go to the "Tools" tab in your browser, and select to allow pop-up messages. Refresh your browser and try to view the webinar again. You will see a message instructing you to install Silverlight. Click on the message and it will automatically load Silverlight. Refresh your browser and try again.
  5. If you are still having issues, there may be bandwidth or security restrictions on your network. If you are at a workplace, webcasts like ours may be restricted by the network. Contact your IT Department and let them know what you are trying to do. They should be able to assist you. If you are at home or on a wireless network, try re-connecting to the network.

NO AUDIO

  1. Check to be sure computer speakers or headsets are properly plugged in and turned up.
  2. Please check to see that both of your volume controls are up. One is for your computer's audio, controlled by the speaker icon in the lower right corner, and the other is the audio for the webcast itself in the portal. This one can be found by moving your cursor over the video image of the presenter. A tool bar will appear at the bottom of the video frame. Click on the audio speaker icon and adjust the volume.
  3. If both volume controls are up and you still have issues, try refreshing your browser or close it completely and re-open it.
  4. If you still don't have audio, you will need to go to your Audio/Sound section in your Control Panel or Settings area. Select the Output you want to use and make sure it is active.

FIREWALL OR NETWORK ISSUES:

Internet Explorer

  1. Click "Tools" at the top of the browser
  2. Click "Internet Options"
  3. Click the "Security" tab
  4. On "Trusted Sites" click "Sites"
  5. Add "pscdn.net" and "powerstream.net" to the trusted sites list
  6. Uncheck https server verification checkbox for each, and save
  7. Restart the browser in order for the settings to take place

Firefox

  1. Click "Tools" at the top of the browser
  2. Click "Options"
  3. Click the "Security" tab
  4. Click "Exceptions"
  5. Type in "pscdn.net" to the Website Address box and click "Allow"
  6. Type in "powerstream.net" to the Website Address box and click "Allow"
  7. Restart the browser in order for the settings to take place

Safari

  1. From the Safari menu, click "Edit"
  2. Click "Preferences", then click the "Security" icon
  3. Click "Only from sites I visit"
  4. Click "X" in the upper corner to close
  5. Restart the browser in order for the settings to take place

Chrome

  1. In the address line copy and paste the following: "chrome://settings/content"
  2. Ensure that "Allow JavaScript to run" is selected
  3. Restart the browser in order for the settings to take place
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