Support
Please direct questions or comments regarding this manual to noc@cboe.com (913.815.7005). Cboe NOC is a one-call shop supporting customer and telecommunications providers during initial setup and continuing support of all connectivity issues.
- Core phone support hours: 7:00 a.m. - 8:00 p.m. ET Monday - Friday.
- Outside of core support hours, to report a network issue that must be addressed prior to market open - leave a voicemail with the firm name, contact number, and the nature of the issue.
- For non-critical issues or for information, please email NOC and your request will be responded to the next business day.