Respond to a Mutual Adjust/Bust Request (Effective 09/28/26)

To respond to a mutual adjust/bust request, complete the following steps in the Mutual Adjust/Bust tool.

Alternatively, users can choose to take no action to a mutual adjust/bust request and instead let the request expire.

Open the Mutual Adjust/Bust tool from within the Customer Web Portal.
On the Inbound Requests tab, select the trade to adjust/bust.
Select one of the following options:
1. Accept - The trade adjustment or bust is executed automatically.
2. Deny - The request is denied and no changes are made to the trade.

An email notification is sent to both parties, indicating whether the request was approved or denied.

Response Deadlines

For requests submitted between 8:30 a.m. ET and 4:25 p.m. ET, the contra party has 1 hour to approve or decline.
For requests submitted at or after 4:25 p.m. ET, the request remains open for response until 8:30 a.m. ET the next trading day, unless it is subject to same-day expiration (below).
Same-day expiration executions: Responses must be received within 1 hour or by 5:25 p.m. ET the same day, whichever is earlier, otherwise the request is automatically declined.