Cboe Global Markets

System Status

Cboe Website Status Update
April 13, 2021 12:48:09

Cboe has identified a DNS issue impacting the cboe.com website and has made appropriate changes to resolve the issue. The changes to resolve the issue will be in effect for all customers at 1:45 PM ET. Until then, some customers may experience sporadic issues accessing the cboe.com website. Customers that do experience issues are advised to call the Cboe Trade Desk, Cboe OSC, or CFE Trade Desk directly for immediate support.

Cboe Trade Desk
913.815.7001
[email protected]

Cboe Operations Support Center (OSC)
866.728.2263
[email protected]

CFE Trade Desk
312.786.8700
[email protected]

Cboe C1 Options Exchange Issue Resolved
March 15, 2021 09:38:33

Please be advised that floor routing for the Cboe Options ("C1") Exchange has been re-enabled and all PAR workstations are now accepting orders.  

All Cboe systems are operating normally.

Cboe C1 Options Exchange System Status
March 15, 2021 09:31:31

Please be advised that due to a system issue currently under investigation, floor routing has been disabled for the Cboe Options ("C1") Exchange. 

Routing to PAR workstations on the C1 Trading Floor is currently unavailable. Orders routed to PAR will be rejected back to the user.  All orders currently residing on PAR will be cancelled.
Cboe will provide updates once further information is available.
All non-PAR C1 systems and all other Cboe systems are operating normally.

Cboe has determined that it is approaching its maximum sequence value on the Cboe Options Multicast PITCH proprietary market data feed for matching unit 34 supporting SPXW and anticipates rolling over sequence numbers.

As indicated in a previous notice, when the message sequence number reaches the maximum value of 4,294,967,295 the message sequence number will rollover, and the next sequence will be one (1).
Cboe has included examples in the Cboe US Equities/Options Multicast PITCH Specification that illustrate this behavior in the context of a SPIN or GRP request that might occur around the time when the sequence rolls over.
No further notifications will be sent by Cboe regarding sequences rollovers, as these events are described in all relevant market data specifications and are expected to be handled by customers as part of normal operations.
Please contact the Cboe Trade Desk for support or with any questions.
Cboe Trade Desk
913.815.7001
[email protected]

Cboe C2 Options Exchange has declared self-help against BOX Options. Routing to BOX Options has been suspended as of 15:23:20 ET.

All Cboe C2 Options Exchange systems are operating normally.

You can view Cboe C2 Options Exchange status online at https://markets.cboe.com/us/options/notices/system/

Cboe Trade Desk
Phone: +1.913.815.7001
E-Mail: [email protected]
https://www.cboe.com/us/options/

Cboe EDGX Options Exchange has declared self-help against BOX Options. Routing to BOX Options has been suspended as of 15:22:43 ET.

All Cboe EDGX Options Exchange systems are operating normally.

You can view Cboe EDGX Options Exchange status online at https://markets.cboe.com/us/options/notices/system/

Cboe Trade Desk
Phone: +1.913.815.7001
E-Mail: [email protected]
https://www.cboe.com/us/options/

Cboe Options Exchange has declared self-help against BOX Options. Routing to BOX Options has been suspended as of 15:22:29 ET.

All Cboe Options Exchange systems are operating normally.

You can view Cboe Options Exchange status online at https://markets.cboe.com/us/options/notices/system/

Cboe Trade Desk
Phone: +1.913.815.7001
E-Mail: [email protected]
https://www.cboe.com/us/options/

Cboe BZX Options Exchange has declared self-help against BOX Options. Routing to BOX Options has been suspended as of 15:22:06 ET.

All Cboe BZX Options Exchange systems are operating normally.

You can view Cboe BZX Options Exchange status online at https://markets.cboe.com/us/options/notices/system/

Cboe Trade Desk
Phone: +1.913.815.7001
E-Mail: [email protected]
https://www.cboe.com/us/options/

Cboe has determined that it is approaching its maximum sequence value on the Cboe Options Multicast PITCH proprietary market data feed for matching unit 34 supporting SPXW and anticipates rolling over sequence numbers.

As indicated in a previous notice, when the message sequence number reaches the maximum value of 4,294,967,295 the message sequence number will rollover, and the next sequence will be one (1).

Cboe has included examples in the Cboe US Equities/Options Multicast PITCH Specification that illustrate this behavior in the context of a SPIN or GRP request that might occur around the time when the sequence rolls over.

Please contact the Cboe Trade Desk for support or with any questions.

Cboe Trade Desk

913.815.7001

[email protected]

System Status Update: Priority Algorithm Issue Impacting Trading of MRUT Options on C1 Options Exchange

SCI Systems(s) Affected: Matching Engine

Incident Description: Compliance

Cboe has determined since product launch on 9:30AM ET, on Monday, March 1, the simple and complex priority algorithm for MRUT options trading on the C1 Options Exchange has been incorrectly set as Pro-Rata when the intended priority algorithm was Price/Time.

In addition, during the same time period the Priority Customer feature was enabled on both the simple and complex order books when it was intended to be disabled.

Members Affected: 2

Corrective Action: Cboe will update the product configurations for MRUT options effective for trading on Wednesday, March 3, 2021.

Cboe Trade Desk
913.815.7001
[email protected]

Reminder:
Cboe has determined that it is approaching its maximum sequence value on the Cboe Options Multicast PITCH proprietary market data feed for matching unit 34 supporting SPXW and anticipates rolling over sequence numbers.
As indicated in a previous notice, when the message sequence number reaches the maximum value of 4,294,967,295 the message sequence number will rollover, and the next sequence will be one (1).

Cboe has included examples in the Cboe US Equities/Options Multicast PITCH Specification that illustrate this behavior in the context of a SPIN or GRP request that might occur around the time when the sequence rolls over.

Please contact the Cboe Trade Desk for support or with any questions.

Cboe Trade Desk

913.815.7001

[email protected]

Cboe has determined that it is approaching its maximum sequence value on the Cboe Options Multicast PITCH proprietary market data feed for matching unit 34 supporting SPXW and anticipates rolling over sequence numbers.

As indicated in a previous notice, when the message sequence number reaches the maximum value of 4,294,967,295 the message sequence number will rollover, and the next sequence will be one (1).

Cboe has included examples in the Cboe US Equities/Options Multicast PITCH Specification that illustrate this behavior in the context of a SPIN or GRP request that might occur around the time when the sequence rolls over.

Please contact the Cboe Trade Desk for support or with any questions.

Cboe Trade Desk913.815.7001[email protected]

Please be advised that in accordance with Cboe Rule 5.31, market collars for all classes, including volatility settlement constituent series, will be normal (1x) width at the open of trading each day this week on Cboe Options Exchange and C2 Options Exchange.  Should market conditions warrant an intraweek change to market collar width at the open, additional notification will be provided.
Any changes to normal operations will be announced by notice and via the Cboe Options system status page. All Cboe systems are currently operating normally.
Please contact the Cboe Trade Desk with any questions.
Cboe Trade Desk
913.815.7001

Please be advised that in accordance with Cboe Rule 5.31, market collars for all classes, except for volatility settlement constituent series, will be double (2x) wide at the open of trading each day this week on Cboe Options Exchange and C2 Options Exchange.  Should market conditions warrant an intraweek change to market collar width at the open, additional notification will be provided.
Any changes to normal operations will be announced by notice and via the Cboe Options system status page. All Cboe systems are currently operating normally.
Please contact the Cboe Trade Desk with any questions.
Cboe Trade Desk
913.815.7001

Cboe has determined that it is approaching its maximum sequence value on the Cboe Options Multicast PITCH proprietary market data feed for matching unit [34] supporting [SPXW] and anticipates rolling over sequence numbers.

As indicated in a previous notice, when the message sequence number reaches the maximum value of 4,294,967,295 the message sequence number will rollover, and the next sequence will be one (1).

Cboe has included examples in the Cboe US Equities/Options Multicast PITCH Specification that illustrate this behavior in the context of a SPIN or GRP request that might occur around the time when the sequence rolls over.

Please contact the Cboe Trade Desk for support or with any questions.

Cboe Trade Desk913.815.7001[email protected]

Please be advised that the issues impacting access to and/or the responsiveness of the Cboe public websites as well as the Cboe Customer Web Portal have been resolved.

All exchange trading systems continue to operate normally.

Please be advised that Cboe is investigating issues impacting access to and/or the responsiveness of its public websites as well as the Cboe Customer Web Portal.

All exchange trading systems are operating normally.